Terms of Service

These Terms of Service govern the provision of electronic services through the website iteon.pl, in accordance with the Polish Act on Providing Services by Electronic Means of 18 July 2002 (Journal of Laws 2020, item 344), the Digital Services Act (DSA, Art. 11-12), and applicable Polish law.

The Service Provider makes these Terms available free of charge on the website in a form that allows downloading, saving, and printing.

The Service Provider offers the following electronic services (Art. 8(3)(1) of the Act on Providing Services by Electronic Means):

Proper use of the Service requires meeting the following minimum technical requirements (Art. 8(3)(3) of the Act on Providing Services by Electronic Means):

• A device with Internet access
• An active email address (for Contact Form, Newsletter, Client Panel)
• A web browser supporting HTML5, CSS3, and JavaScript (e.g., Chrome, Firefox, Edge, Safari - current version)
• TLS 1.2+ protocol support (HTTPS connection)
• Cookies and Local Storage enabled in browser settings
• Minimum screen resolution: 360px

In accordance with Article 8(3)(2b) of the Act on Providing Services by Electronic Means, the User is prohibited from providing content of an unlawful nature, including:

• Sending spam or unsolicited commercial information
• Uploading malicious software, scripts, or code intended to disrupt the Service
• Providing content that violates personal rights, copyrights, or applicable laws
• Attempting unauthorized access to the Service Provider's IT systems

All content within the Service (text, graphics, source code, logo, multimedia) is protected by copyright under the Polish Act of 4 February 1994 on Copyright and Related Rights and constitutes the property of the Service Provider or is used under license.

Copying, modifying, or distributing content from the Service without the Service Provider's prior written consent is prohibited.

Blog content is available for citation with mandatory source attribution (Art. 29 of the Copyright Act).

Demo materials made available in the Client Panel are subject to a limited, non-exclusive license for the duration of the account.

Complaints regarding the functioning of Electronic Services may be submitted electronically to: kontakt@iteon.pl or via the Contact Form (Art. 8(3)(4) of the Act on Providing Services by Electronic Means).

• User identification data (name, email address)
• Description of the problem constituting the basis for the complaint
• Date of occurrence of the problem

The Service Provider shall review the complaint within 14 calendar days from the date of receipt. The response shall be provided via the same channel through which the complaint was submitted. Failure to respond within 14 days to Consumers and Entrepreneurs with Consumer Rights constitutes acceptance of the complaint.

Consumers and Entrepreneurs with Consumer Rights (Art. 38a of the Consumer Rights Act) have the right to withdraw from the agreement for the provision of Electronic Services within 14 days without giving any reason.

To exercise this right, a clear statement of withdrawal must be submitted electronically to: kontakt@iteon.pl.

Newsletter: unsubscription is possible at any time by clicking the 'Unsubscribe' link in each message.

The Service Provider makes every effort to ensure the Service operates correctly and contains up-to-date information.

• The Service Provider is not liable for interruptions in the Service caused by Force Majeure events, scheduled maintenance, or failures of external telecommunications networks.
• In relations with Entrepreneurs (B2B), the Service Provider's liability for damages is limited to actual losses (damnum emergens) and excludes lost profits (lucrum cessans) - Art. 471 of the Civil Code.
• The total liability of the Service Provider towards Entrepreneurs is limited to the value of the specific paid order, unless the damage was caused by willful misconduct.
• Exclusion of warranty towards Entrepreneurs (Art. 558 of the Civil Code) to the extent permitted by law.
• Entrepreneurs with Consumer Rights (Art. 38a) enjoy full consumer protection.
• Content presented on the Service is for informational purposes only and does not constitute binding IT or legal advice.

The Service Provider reserves the right to amend these Terms of Service.

Users shall be notified of material changes with at least 14 calendar days' notice before the changes take effect, via email (for account holders or Newsletter subscribers) or a notice on the Service website.

Failure to object within the designated period constitutes acceptance of the new version of the Terms.

Objection is equivalent to termination of the Electronic Services agreement (account deletion, Newsletter unsubscription).

Matters not regulated by these Terms shall be governed by Polish law, in particular the Civil Code, the Act on Providing Services by Electronic Means, the Consumer Rights Act, and the GDPR.

Disputes with Entrepreneurs (B2B) shall be resolved by the court having jurisdiction over the Service Provider's registered seat (Warsaw). Disputes with Consumers are resolved according to general provisions.